Useful Links + Help and Support




LB Hackney

Sanctuary :

Report a repair


(non-emergency repair only)

Online: Report a repair form (non-emergency repair only)

Tel: 0800 916 1525 or 0300 123 3561

Text:  07795 265 843

Typetalk / minicom: 01482 580 576

HCLC > 0208 985 5236 / 0208 985 8364

THLC > 0207 247 8998


SHELTER > 0808 800 4444

SHELTER helps millions of people every year struggling with bad housing or homelessness through  advice, support and legal services.


Hackney Winter Night Shelter :  (HWNS) Provides a hot meal and a warm bed for homeless guests who would otherwise be out on the streets during the coldest winter months.


Street Link : If you’re concerned about someone sleeping rough, get in touch so they can connect them to local support and services they need.


Homeless UK for information on over 9,000 services – hostels, day centres and other advice and support services for homeless people and those at risk of homelessness.



NHS 111 service

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the

best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones


NHS – Choices

Information from the National Health Service on conditions, treatments, local services and healthy living.



Talk to them any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal. 08457 909090


NHS Health Check Community

The NHS Health Check is a sophisticated check of your heart health. Aimed at adults in England aged 40 to 74.


British Skin Foundation

The British Skin Foundation is the only charity in the UK dedicated to skin disease and skin cancer research.



We are the UK’s largest charity for parents. We give you accurate, impartial information so that you can decide what’s best for your family…


HEART UK – The Cholesterol Charity 

HEART UK is passionate about preventing premature deaths caused by high cholesterol and cardiovascular disease.



The British Association for Sexual Health and HIV or BASHH for short is the UK’s leading organisation dealing with all aspects of sexual health care.

Meningitis can strike in an instant, but the impact can last a lifetime. Meningitis and septicaemia kill around 1,000 people around the world every day. Babies and children under five and young people are especially vulnerable but anyone of any age can be affected.

National Domestic Violence Freephone Helpline

0808 2000 247

Are you experiencing domestic violence?
Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Recovery Village

An U.S based organisation helping to raise awareness about the dangers of drugs & alcohol abuse and ways to get help. 


Children and young people


Free and confidential helpline for children & young adults in the UK.

ChildLine – 0800 1111

The NSPCC is a 24 hour service for anyone concerned about the safety or welfare of a child.
NSPCC – 0808 800 5000

Young minds
Committed to improving emotional wellbeing of children and young people. Includes a helpline for anyone who has concerns about the emotional problems or behavior of a young person.

Teenage Mental Health
Information and advice for young people, parents, carers and professional on teenage mental health.

Child and Adolescent Mental Health
Free source of information for young people, parents and professionals about a range of mental health difficulties.

National Self Harm Network
Support individuals who self harm to reduce emotional distress and to improve their quality of life.

Provide support, information, resources, training and consultancy to people who self harm and those at risk of self injury.

Beating Eating Disorders (BEAT)
UK charity for people with eating disorders and their families.

Online e-learning resources for adults supporting children and young people with mental health issue.


Education and Learning


Hackney Learning Trust : Responsible for Hackney’s Children’s centres, Schools and early years and adult education.


Hackney Community College : Sixth Form Centre, Adult College and Training provider based in East London. Offers A Levels, GCSEs and vocational courses.


Social Isolation     08457 909090   0207 923 5250     0800 716543


Benefits and ESA Appeals – Information


Employment advice 

Monday-Friday, 8am-8pm and Saturday, 9am-1pm:

08457 47 47 47

HCLC (020 8985 8364) > 10.30am – every other Wednesday – employment drop-in (first-come, first-served) (you can also call BPP Law School”s telephone adviceline everyday on 020 7633 4534) (020 7247 6943)

Debt :
National Debtline 0808 808 4000

Dalston Pop-Up Debt & Consumer Law advice service at Dalston C.L.R James Library (Dalston Square, Dalston, E8 3BQ) (to access the service you you must firstly call 020 7633 4531, leave your name and contact telephone number, and someone will call you back)

Immigration advice

(HT runs a free immigration drop-in every Thursday). 

(they have a drop-in every Wed)

For migrants, refugees and asylum seekers from a wide range of backgrounds and cultures who are living in London.


Other Useful Websites and Contacts

101 for Local Police . 999 In a Emergency

101 is the number to call when you want to contact your local police in England, Wales, Scotland or Northern Ireland – when it’s less urgent than a 999 call.