do everything. We need to prioritise. East Hackney LAW is committed
to developing a long-term, sustainable service, which helps to meet
the significant advice needs of local people. The following lists our
1. High quality advice provision
- The outcome following Community Legal Service audit,
policies and procedure are important for the continued quality of
- The use of systems and procedures audited by CLS helps
nurture a culture of high quality and professional practice.
- In the long term we want this to help support the
establishment of small, appropriate and high quality, professional
advice services across East Hackney.
2. Increased disposable income
- We want to alleviate poverty by enabling people to
maintain and increase their income and capital resources.
- With local organisations and residents we will research,
develop and implement 2 benefit take-up campaigns over the next 2 years.
- Outcomes of this include an increase in the income
of users by £100,000 in 2003, and a reduction in unclaimed benefit.
3. Empowering local people
- By providing professional legal and general advice
people in East Hackney can address issues around welfare
benefits, housing, immigration, debt, general civil and consumer rights.
- The outcomes for this are significant - people in
East Hackney will be better able to take responsibility for key areas
of life, addressing fundamental issues.
- In the long term this will enable people to improve
their quality of life.
4. Building confidence, self esteem
- Through publicity and networks with community organisations
working with 'difficult to reach' people groups, people traditionally
excluded from advice services will have access to advice, advocacy
- People who are traditionally excluded in East Hackney
(including lone parents, black and ethnic minorities, refugees and
asylum seekers, isolated older people, people with disabilities and
people with mental health problems) will feel less disparate, isolated
and more able to access local, friendly advice and support infrastructure.
- They will feel better able to confront issues effecting
- Users of the service feel increased confidence and
- The long-term outcome of this is that there will be
an increase in people articulating and addressing issues, and using advice
5. Developing skills, experience and careers
- We will work with Hackney Voluntary Action to develop
volunteering opportunities for local people, within the advice service.
- By providing training and volunteering opportunities
for 30 local people, within the advice service we will help increase
the skills and experience of local people.
- We will support people in developing careers in advice
6. A responsive service
- As part of the Hackney Marsh Partnership the project
staff will continue to develop work with a community development based
- Working with residents, volunteers and local organisations,
staff will be able to implement changes, new approaches or new services
based on expressed need or concerns.
- An outcome of this is that residents and clients will
feel that the advice workers listen to them and that the advice service
is responsive to local issue and needs.
- In the long term this will increase loyalty and attachment
to the service and nurture an environment of inclusion and involvement.
7. An accessible service
- The outcome of establishing 3 outreach locations
in the first 2 years will be an increase in accessible and appropriate
advice provision across the whole of East Hackney where there is no
- The outcome of this will be an increase in awareness
of advice service provision and increase in local people accessing
8. Building local capacity
- Work the project develops between its own team and
host organisations, health professionals and local residents to develop
effective and accessible service provision will produce significant
- It will strengthen the capacity of local organisations
and enable groups to work together provide good quality advice and
- This will help alleviate poverty.
9. Alleviating poverty
- According to the Homerton health visitor "the
impact of [the service's] work ... greatly contributed to alleviating
- By implementing welfare benefit take-up campaigns
promoting benefits like Attendance Allowance we will have a significant
impact on London Borough of Hackney's own Standard Spending Assessment,
which will bring in additional funding into the London Borough of
- The outcomes of Kingsmead Advice Service over the
last 2 years highlight the impact this work has had, and the significant
potential the project now has to build on this work.
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